Smart HotelHelp
Mon–Fri 9–5 BST01434 604800

The needs-attention list & fixes

What each alert means and how to clear it.

The needs-attention list flags anything worth acting on. Hover an item for a suggested fix:

Low batteryReplace the battery in that device (valve, sensor or thermostat).
No signal / offlineCheck the device has power and is in range of the bridge; check the bridge is online. It may need re-pairing.
Excessive temperatureCheck the radiator valve isn't stuck open or blocked, and that a window isn't left open near it.

The list is scrollable, and each item links to the room or device so you can act on it.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800