Smart HotelHelp

Connect an AI assistant (Claude, ChatGPT)

Let Claude or ChatGPT read your hotel’s heating data and adjust rooms, securely and scoped to your account.

Your Smart Hotel has a secure AI connection (an "MCP" endpoint) so assistants like Claude or ChatGPT can work with your hotel — read your rooms, occupancy and temperature history, review schedules, and adjust room target temperatures. Everything is scoped to your account only, and you can revoke access at any time. This is usually a manager/admin task.

Ask things like "How warm is Room 204 right now?", "Which rooms are occupied this afternoon?", "Show the last week's temperatures for the Restaurant", or "Set the Function Room to 20°".

Step 1 — create an API key

  1. Open Users → API access in the console and create a key.
  2. Copy it (it starts ysp_… and is shown once). You'll paste it when connecting.

Step 2 — your hotel's MCP address

The address is your hotel's console web address with /mcp on the end — for example https://your-hotel-console/mcp. It's the same address staff use to reach the console in a browser. Not sure of it? Ask your manager or contact support.

ChatGPT & the Claude web app

These use a one-time secure sign-in (OAuth).

  1. In the assistant, add a custom connector and enter your hotel's MCP address (from Step 2).
  2. It opens a Your Smart Hotel approval page — paste your API key and approve.
  3. Done — the assistant now has its own connection (with its own key you can revoke separately).

In ChatGPT this is under Settings → Connectors → Add (available on paid plans); in the Claude web/desktop app it's under Settings → Connectors.

Claude Desktop (app)

Add this to your claude_desktop_config.json (Settings → Developer → Edit config), replacing the address and key, then restart:

{
  "mcpServers": {
    "ysh": {
      "command": "npx",
      "args": ["-y","mcp-remote","https://your-hotel-console/mcp",
               "--header","Authorization: Bearer ysp_YOUR_KEY"]
    }
  }
}

Claude Code (command line)

claude mcp add --transport http ysh \
  https://your-hotel-console/mcp \
  --header "Authorization: Bearer ysp_YOUR_KEY"
Keep your keys safe. Treat an API key like a password — it can read and change your hotel's heating. Each connector gets its own key; if you stop using one, or a key is ever exposed, revoke it on the Users → API access page and it stops working immediately.

Need a key, or not seeing the API access card? Contact support.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800