Smart HotelHelp
Mon–Fri 9–5 BST01434 604800

What housekeeping needs to know

A couple of things that keep rooms heating correctly.

  • Don't block radiators or valves — furniture, curtains or bedding over a radiator valve stops it sensing the room properly.
  • Close windows after airing a room — an open window near a valve fights the heating and can trigger an "excessive temperature" or cold-room alert.
  • Room out of service? Ask the front desk to hold it at setback so it isn't heated for a booking that isn't coming.

If a valve looks damaged or a room feels wrong, flag it to the front desk so it can be checked.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800