A booking isn't showing

Why a reservation might not appear against a room yet.

• Room mapping — if a PMS room isn't matched to a console room, its bookings won't appear. Check the room names/numbers line up (a manager task).
• Calendar delay — calendar feeds refresh periodically, so a very recent booking can take a little while.
• Wrong room — if a booking landed on the wrong room, it's usually a name/number mismatch between the PMS and the console.

Still stuck? Contact support with the room and booking details.