Smart HotelHelp
Mon–Fri 9–5 BST01434 604800

A device is offline / "No signal"

Steps to bring a valve or sensor back online.

  1. Check the device has power (and a fresh battery if battery-powered).
  2. Check the bridge is online — if it's down, everything goes quiet at once.
  3. If it's a lone device, it may be out of range or need re-pairing.
One device offline is usually that device; many at once is usually the bridge or its network.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800