Troubleshooting
Fixes for the most common issues.
Troubleshooting
A room shows no temperature ("—")
Usually a flat sensor — the system falls back to the valve meanwhile.
TroubleshootingLow battery warnings
Which device, and how to clear it.
TroubleshootingA device is offline / "No signal"
Steps to bring a valve or sensor back online.
TroubleshootingA room won't get up to temperature
Common reasons a room stays cooler than its target.
TroubleshootingThe bridge is offline
When the gateway drops, devices stop reporting — here is what to check.
TroubleshootingA booking isn't showing
Why a reservation might not appear against a room yet.
Still need a hand?
Our support team is here Monday to Friday, 9am–5pm BST.
Phone · Monday to Friday, 9am–5pm BST01434 604800