The bridge is offline
When the gateway drops, devices stop reporting — here is what to check.
If the bridge shows offline, its devices stop reporting and heating may hold its last state.
- Check the bridge has power and its lights look normal.
- Check its network connection (cable seated, or on the right Wi-Fi).
- If it hasn't recovered after a few minutes, contact support — Centurion can often diagnose it remotely.
Because the system runs on-site, heating usually carries on from its last schedule during a brief internet blip — it's the local bridge losing power or network that stops devices updating.