Smart HotelHelp
Mon–Fri 9–5 BST01434 604800

A room shows no temperature ("—")

Usually a flat sensor — the system falls back to the valve meanwhile.

If a room shows "—" instead of a temperature, its thermometer hasn't reported recently. The system automatically falls back to the radiator valve's own temperature where one is present, so heating keeps working.

What to check

  • The room's thermometer battery — a flat battery is the most common cause. Replace it.
  • That the sensor is within range of the bridge.
  • Give it a few minutes after a battery change to start reporting again.
With a valve in the room, heating carries on from the valve's reading meanwhile — the room won't be left cold.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800